Well, I would say 'yes'. I purchased a laptop from the highstreet retailer Staples (UK), thinking I had a good deal with 10% knocked off for being the last model in the shop.

The following day, the DEL key fell off, but that was easy to fix. However, 2 days later 2 screws fell out of the bottom. So I took the laptop back, explaining the situation and watched their technician. He didn't have a screwdriver small enough to fit the screws so he used a corner of a 'Putty Knife' (this of course damaged the covering on the black screws).

Needless to say, the machine stayed at Staples and I got a full refund.

One shop I'll never go to for computer hardware again!

One thing I should point out here is that with any laptop, apart from a true IBM one, is your warranty does not cover the keyboards.

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I didnt understand nothing

Who needs screwdrivers when you've got a putty knife handy? I've used worse

i trust no one and do it myself now.
When i took a cd drive into pc world they gave it back in three pieces!
Maybe i will send them computing for dummies for christmas