Hi,
Please, I need some help installing SP2 from the CD on a Dell Dimension
2350, Pentium 4, 40GB drive, 256, Windows XP Home SP1, IE6 SP1. I have tried
3 times and keep getting Access is Denied. My system would not restore. I
had to restore it in safe mode. I read MS’s What to Do Before, 873148.

I followed the Service Pack Installation Checklist at [url]http://www3.telus.net[/url].
step-by-step. I scanned with Kaspersky online, Symantec offline, used
AdAware (free), SpybotS&D–I do not use or have Tea Timer on, CWShredder, (my
system was clean), Disk Cleanup, CheckDisk, Defragged, and set a System
Restore Point. I unchecked everything under msconfig, Startup tab and
Rebooted my computer and made sure nothing else was running.

While SP2 was Installing Files, at FXSAPI..DLL, there is a loooong pause and
the window abruptly closes, makes the error sound and another window says,
SP2 Setup.... Access is Denied. Clicked OK. SP2 Setup error window opens and
says: SP2 Installation did not complete. Select OK to undo the changes that
have been made. Clicked OK. WindowsXP SP2 Removal Wizard begins and it goes
through Updating Registry, Running Process After Uninstall, and during
Performing Cleanup, it closes and makes the error sound and a window opens
and says: “SP2 installation did not complete. WindowsXP has been partially
updated and may not work properly.� Clicked Ok. It never gets to Starting
Services, the last step after Performing Cleanup.

I then found and followed step-by-step MS Article 873148, You receive an
“Access is denied� error message..... I enabled verbose logging. These were
the Error 5 I had in the setupapi.log:

#E008 Setting registry value HKCR\.ivf\PersistentHandler
#E033 Error 5: Access is denied.
#E065 Parsing AddReg section [Product.Add.Reg] in
"c:\7556af91b641854273d567898caf\i386\update\update.inf" failed. Error 5:
Access is denied.
#E064 Parsing install section [ProductInstall.GlobalRegistryChanges.Install]
in "c:\7556af91b641854273d567898caf\i386\update\update.inf" failed. Error 5:
Access is denied.
#E008 Setting registry value HKCR\.ivf\PersistentHandler
#E033 Error 5: Access is denied.
#E065 Parsing AddReg section [Product.Add.Reg] in
"c:\7556af91b641854273d567898caf\i386\update\update.inf" failed. Error 5:
Access is denied.
#E064 Parsing install section [ProductInstall.GlobalRegistryChanges.Install]
in "c:\7556af91b641854273d567898caf\i386\update\update.inf" failed. Error 5:
Access is denied.

I set Permissions for HKCR\.ivf\PersistentHandler. I don’t know what the
other Error 5's were, in the brackets [].

The next time I tried to install it, the Error 5 was:
#-007 Deleting registry key HKCR\vnd.ms.radio
#E033 Error 5: Access is denied. So I gave it Permissions.

It still would not install and I got all the same SetUp error Windows as I
described above. Immediately before the above Error 5's, there are 55 lines
like this, with a different name for each .inf file. I just copied a couple
lines of the 55:

#E197 Writing "C:\WINDOWS\INF\fltmgr.inf" to "C:\WINDOWS\INF" is not an
approved method of installing INF files. Use a 'CopyINF' entry instead.
#E197 Writing "C:\WINDOWS\INF\agp.inf" to "C:\WINDOWS\INF" is not an
approved method of installing INF files. Use a ‘CopyINF’ entry instead.

Near the beginning of the log there was this Error 126. (Someone from Dell
in Texas walked me through updating my graphics driver, if that is what this
is referring to about being unsigned.)

#-019 Searching for hardware ID(s): display\in-sb-8xx-platforms
#-018 Searching for compatible ID(s): display\in-sb-8xx-platforms
#-198 Command line processed:
c:\7556af91b641854273d567898caf\i386\update\update.exe
#I063 Selected driver installs from section [SoftBIOS.Device] in
"c:\windows\inf\oem4.inf".
#I320 Class GUID of device remains: {D07AF4AC-3BED-458D-9A68-380F23572661}.
#I060 Set selected driver.
#-148 Loading coinstaller modules for "Intel(R) Graphics Platform (SoftBIOS)
Driver".
#E360 An unsigned or incorrectly signed file
"C:\WINDOWS\System32\iAlmCoIn_1_v4.dll" for driver "Intel(R) Graphics
Platform (SoftBIOS) Driver" will be installed (Policy=Ignore). Error 2: The
system cannot find the file specified.
#E144 Loading module "C:\WINDOWS\System32\iAlmCoIn_1_v4.dll" failed. Error
126: The specified module could not be found.
[ of installing INF files. Use a 'CopyINF' entry instead.

I was going to try installing in Safe Mode as Administrator (I was trying to
install with administrative rights under my user name) but when SP2 started
extracting the files a wizard opened and said “not recommended unless system
is not functioning properly.� So I didn’t proceed in Safe Mode because my
system is functioning just fine. Other than not installing SP2.
As the screen started scrolling to get into safe mode, the multiple lines
of white printing across the black screen has Partition 2 in them. I have
not partitioned it. Must have been Dell. Is it ok to try and install it in
safe mode?

So now I don’t know what to do. My free space has gone from 78% free to
62% free. If I keep this up SP2 will be telling me I don’t have enough
space. :))
Can someone please help me with this. Sorry it got so long.
Thanks.
Judy

Sorry, Correction:

Following this section is copied Error 2, instead of Error 126.[color=blue]
> Near the beginning of the log there was this Error 126. (Someone from Dell
> in Texas walked me through updating my graphics driver, if that is what this
> is referring to about being unsigned.)[/color]

Sorry, this is the 126 error:
[2006/08/13 19:20:56 328.449 Driver Install]
#-019 Searching for hardware ID(s): display\in-sb-8xx-platforms
#-018 Searching for compatible ID(s): display\in-sb-8xx-platforms
#-198 Command line processed:
c:\7556af91b641854273d567898caf\i386\update\update.exe
#I063 Selected driver installs from section [SoftBIOS.Device] in
"c:\windows\inf\oem4.inf".
#I320 Class GUID of device remains: {D07AF4AC-3BED-458D-9A68-380F23572661}.
#I060 Set selected driver.
#-148 Loading coinstaller modules for "Intel(R) Graphics Platform (SoftBIOS)
Driver".
#E360 An unsigned or incorrectly signed file
"C:\WINDOWS\System32\iAlmCoIn_1_v4.dll" for driver "Intel(R) Graphics
Platform (SoftBIOS) Driver" will be installed (Policy=Ignore). Error 2: The
system cannot find the file specified.
#E144 Loading module "C:\WINDOWS\System32\iAlmCoIn_1_v4.dll" failed. Error
126: The specified module could not be found.

Judy,

First off, empty your UserAccount Temp folder located at
Documents and Settings\<YourUserName>\Local Settings\Temp

Make sure there is no WINDOWS\ServicePackFiles folder.
If there is, delete it.
Then defragment the system.
[color=blue]
> #E008 Setting registry value HKCR\.ivf\PersistentHandler
> #E033 Error 5: Access is denied.[/color]

Next, go to Start > Run > type in

regedit
Click OK

Instead of resetting permissions one subkey at a time, right click the
HKEY_CLASSES_ROOT hive and choose Permissions.
Everyone should be the only Group or User listed, according to the
registry error you posted.
Does Everyone have Full Control and Read permissions ?

Add the Administrators and System and give them the same permissions.
Then install SP2.

Remove Admin and Sys afterwards whether SP2 installs or not.
Defrag the system if it does.


MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============



Judy wrote:
[color=blue]
> Sorry, Correction:
>
> Following this section is copied Error 2, instead of Error 126.
>[color=green]
>>Near the beginning of the log there was this Error 126. (Someone from Dell
>>in Texas walked me through updating my graphics driver, if that is what this
>>is referring to about being unsigned.)[/color]
>
>
> Sorry, this is the 126 error:
> [2006/08/13 19:20:56 328.449 Driver Install]
> #-019 Searching for hardware ID(s): display\in-sb-8xx-platforms
> #-018 Searching for compatible ID(s): display\in-sb-8xx-platforms
> #-198 Command line processed:
> c:\7556af91b641854273d567898caf\i386\update\update.exe
> #I063 Selected driver installs from section [SoftBIOS.Device] in
> "c:\windows\inf\oem4.inf".
> #I320 Class GUID of device remains: {D07AF4AC-3BED-458D-9A68-380F23572661}.
> #I060 Set selected driver.
> #-148 Loading coinstaller modules for "Intel(R) Graphics Platform (SoftBIOS)
> Driver".
> #E360 An unsigned or incorrectly signed file
> "C:\WINDOWS\System32\iAlmCoIn_1_v4.dll" for driver "Intel(R) Graphics
> Platform (SoftBIOS) Driver" will be installed (Policy=Ignore). Error 2: The
> system cannot find the file specified.
> #E144 Loading module "C:\WINDOWS\System32\iAlmCoIn_1_v4.dll" failed. Error
> 126: The specified module could not be found.
>
>[/color]

Hi MowGreen.

There is no WINDOWS\ServicePackFiles folder. Can or should I delete the
setupapi.log?

In HKEY_CLASSES_ROOT hive, Everyone is the only one listed in Permissions.
It has Full Control and Read already checked. How do I add Administrators
and System?
If I click Advanced, under the Owner tab, under “Current owner of this item�
is Administrator.
under “Change owner to:� Administrator and Judy are listed.

I am the only user. I am Administrator and Judy. In User Accounts in the
Control Panel, it has Judy Computer Administrator (and the Guest).
Administrator per se does not show, only in Safe Mode.
I Login when windows starts using Judy. Do I need to take the login off to
install SP2?

Thanks so much for you help. It "sounds" so simple. ha ha :))
Judy

"MowGreen [MVP]" wrote:
[color=blue]
> Judy,
>
> First off, empty your UserAccount Temp folder located at
> Documents and Settings\<YourUserName>\Local Settings\Temp
>
> Make sure there is no WINDOWS\ServicePackFiles folder.
> If there is, delete it.
> Then defragment the system.
>[color=green]
> > #E008 Setting registry value HKCR\.ivf\PersistentHandler
> > #E033 Error 5: Access is denied.[/color]
>
> Next, go to Start > Run > type in
>
> regedit
> Click OK
>
> Instead of resetting permissions one subkey at a time, right click the
> HKEY_CLASSES_ROOT hive and choose Permissions.
> Everyone should be the only Group or User listed, according to the
> registry error you posted.
> Does Everyone have Full Control and Read permissions ?
>
> Add the Administrators and System and give them the same permissions.
> Then install SP2.
>
> Remove Admin and Sys afterwards whether SP2 installs or not.
> Defrag the system if it does.
>
>
> MowGreen [MVP 2003-2006]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Judy wrote:
>[color=green]
> > Sorry, Correction:
> >
> > Following this section is copied Error 2, instead of Error 126.
> >[color=darkred]
> >>Near the beginning of the log there was this Error 126. (Someone from Dell
> >>in Texas walked me through updating my graphics driver, if that is what this
> >>is referring to about being unsigned.)[/color]
> >
> >
> > Sorry, this is the 126 error:
> > [2006/08/13 19:20:56 328.449 Driver Install]
> > #-019 Searching for hardware ID(s): display\in-sb-8xx-platforms
> > #-018 Searching for compatible ID(s): display\in-sb-8xx-platforms
> > #-198 Command line processed:
> > c:\7556af91b641854273d567898caf\i386\update\update.exe
> > #I063 Selected driver installs from section [SoftBIOS.Device] in
> > "c:\windows\inf\oem4.inf".
> > #I320 Class GUID of device remains: {D07AF4AC-3BED-458D-9A68-380F23572661}.
> > #I060 Set selected driver.
> > #-148 Loading coinstaller modules for "Intel(R) Graphics Platform (SoftBIOS)
> > Driver".
> > #E360 An unsigned or incorrectly signed file
> > "C:\WINDOWS\System32\iAlmCoIn_1_v4.dll" for driver "Intel(R) Graphics
> > Platform (SoftBIOS) Driver" will be installed (Policy=Ignore). Error 2: The
> > system cannot find the file specified.
> > #E144 Loading module "C:\WINDOWS\System32\iAlmCoIn_1_v4.dll" failed. Error
> > 126: The specified module could not be found.
> >
> >[/color]
>[/color]

Oh...I think I answered one of my own questions: Add Administrators and
System under the subkey PersistantHandler, right?

"Judy" wrote:
[color=blue]
> Hi MowGreen.
>
> There is no WINDOWS\ServicePackFiles folder. Can or should I delete the
> setupapi.log?
>
> In HKEY_CLASSES_ROOT hive, Everyone is the only one listed in Permissions.
> It has Full Control and Read already checked. How do I add Administrators
> and System?
> If I click Advanced, under the Owner tab, under “Current owner of this item�
> is Administrator.
> under “Change owner to:� Administrator and Judy are listed.
>
> I am the only user. I am Administrator and Judy. In User Accounts in the
> Control Panel, it has Judy Computer Administrator (and the Guest).
> Administrator per se does not show, only in Safe Mode.
> I Login when windows starts using Judy. Do I need to take the login off to
> install SP2?
>
> Thanks so much for you help. It "sounds" so simple. ha ha :))
> Judy
>
> "MowGreen [MVP]" wrote:
>[color=green]
> > Judy,
> >
> > First off, empty your UserAccount Temp folder located at
> > Documents and Settings\<YourUserName>\Local Settings\Temp
> >
> > Make sure there is no WINDOWS\ServicePackFiles folder.
> > If there is, delete it.
> > Then defragment the system.
> >[color=darkred]
> > > #E008 Setting registry value HKCR\.ivf\PersistentHandler
> > > #E033 Error 5: Access is denied.[/color]
> >
> > Next, go to Start > Run > type in
> >
> > regedit
> > Click OK
> >
> > Instead of resetting permissions one subkey at a time, right click the
> > HKEY_CLASSES_ROOT hive and choose Permissions.
> > Everyone should be the only Group or User listed, according to the
> > registry error you posted.
> > Does Everyone have Full Control and Read permissions ?
> >
> > Add the Administrators and System and give them the same permissions.
> > Then install SP2.
> >
> > Remove Admin and Sys afterwards whether SP2 installs or not.
> > Defrag the system if it does.
> >
> >
> > MowGreen [MVP 2003-2006]
> > ===============
> > *-343-* FDNY
> > Never Forgotten
> > ===============
> >
> >
> >
> > Judy wrote:
> >[color=darkred]
> > > Sorry, Correction:
> > >
> > > Following this section is copied Error 2, instead of Error 126.
> > >
> > >>Near the beginning of the log there was this Error 126. (Someone from Dell
> > >>in Texas walked me through updating my graphics driver, if that is what this
> > >>is referring to about being unsigned.)
> > >
> > >
> > > Sorry, this is the 126 error:
> > > [2006/08/13 19:20:56 328.449 Driver Install]
> > > #-019 Searching for hardware ID(s): display\in-sb-8xx-platforms
> > > #-018 Searching for compatible ID(s): display\in-sb-8xx-platforms
> > > #-198 Command line processed:
> > > c:\7556af91b641854273d567898caf\i386\update\update.exe
> > > #I063 Selected driver installs from section [SoftBIOS.Device] in
> > > "c:\windows\inf\oem4.inf".
> > > #I320 Class GUID of device remains: {D07AF4AC-3BED-458D-9A68-380F23572661}.
> > > #I060 Set selected driver.
> > > #-148 Loading coinstaller modules for "Intel(R) Graphics Platform (SoftBIOS)
> > > Driver".
> > > #E360 An unsigned or incorrectly signed file
> > > "C:\WINDOWS\System32\iAlmCoIn_1_v4.dll" for driver "Intel(R) Graphics
> > > Platform (SoftBIOS) Driver" will be installed (Policy=Ignore). Error 2: The
> > > system cannot find the file specified.
> > > #E144 Loading module "C:\WINDOWS\System32\iAlmCoIn_1_v4.dll" failed. Error
> > > 126: The specified module could not be found.
> > >
> > >[/color]
> >[/color][/color]

Judy,

Sorry I didn't get back to your sooner.
Do NOT delete the setupapi.log. It will overwrite old entries so there's
no need to.

You need to add System and Administrators to the entire HKCR hive
instead of hunting down all the subkeys. Then *remove* them after SP2
installs.
PLEASE ... backup the registry before making any changes, OK ?
[url]http://support.microsoft.com/kb/322756[/url]

Right click HKCR and choose Permissions.
Click Add.
Click the Advanced button > then click Find Now
Click on Administrators, then click OK.
Click OK.
Put a check next to Full Control and Read, click Apply.
Now go back and add System with Full Control and Read.
Close the registry editor.

*** If anyone else is following this thread, please know that incorrect
editing of the registry can render the system as useable as a
paperweight, a bowling ball, or agita.
*** ALWAYS make a backup before editing the registry ***
* Know * how to restore that backup before attempting registry edits.


MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============




Judy wrote:
[color=blue]
> Oh...I think I answered one of my own questions: Add Administrators and
> System under the subkey PersistantHandler, right?
>
> "Judy" wrote:
>
>[color=green]
>>Hi MowGreen.
>>
>>There is no WINDOWS\ServicePackFiles folder. Can or should I delete the
>>setupapi.log?
>>
>>In HKEY_CLASSES_ROOT hive, Everyone is the only one listed in Permissions.
>>It has Full Control and Read already checked. How do I add Administrators
>>and System?
>>If I click Advanced, under the Owner tab, under “Current owner of this item�
>>is Administrator.
>>under “Change owner to:� Administrator and Judy are listed.
>>
>>I am the only user. I am Administrator and Judy. In User Accounts in the
>>Control Panel, it has Judy Computer Administrator (and the Guest).
>>Administrator per se does not show, only in Safe Mode.
>>I Login when windows starts using Judy. Do I need to take the login off to
>>install SP2?
>>
>>Thanks so much for you help. It "sounds" so simple. ha ha :))
>>Judy
>>
>>"MowGreen [MVP]" wrote:
>>
>>[color=darkred]
>>>Judy,
>>>
>>>First off, empty your UserAccount Temp folder located at
>>>Documents and Settings\<YourUserName>\Local Settings\Temp
>>>
>>>Make sure there is no WINDOWS\ServicePackFiles folder.
>>>If there is, delete it.
>>>Then defragment the system.
>>>
>>>
>>>>#E008 Setting registry value HKCR\.ivf\PersistentHandler
>>>>#E033 Error 5: Access is denied.
>>>
>>>Next, go to Start > Run > type in
>>>
>>>regedit
>>>Click OK
>>>
>>>Instead of resetting permissions one subkey at a time, right click the
>>>HKEY_CLASSES_ROOT hive and choose Permissions.
>>>Everyone should be the only Group or User listed, according to the
>>>registry error you posted.
>>>Does Everyone have Full Control and Read permissions ?
>>>
>>>Add the Administrators and System and give them the same permissions.
>>>Then install SP2.
>>>
>>>Remove Admin and Sys afterwards whether SP2 installs or not.
>>>Defrag the system if it does.
>>>
>>>
>>>MowGreen [MVP 2003-2006]
>>>===============
>>> *-343-* FDNY
>>>Never Forgotten
>>>===============
>>>
>>>
>>>
>>>Judy wrote:
>>>
>>>
>>>>Sorry, Correction:
>>>>
>>>>Following this section is copied Error 2, instead of Error 126.
>>>>
>>>>
>>>>>Near the beginning of the log there was this Error 126. (Someone from Dell
>>>>>in Texas walked me through updating my graphics driver, if that is what this
>>>>>is referring to about being unsigned.)
>>>>
>>>>
>>>> Sorry, this is the 126 error:
>>>>[2006/08/13 19:20:56 328.449 Driver Install]
>>>>#-019 Searching for hardware ID(s): display\in-sb-8xx-platforms
>>>>#-018 Searching for compatible ID(s): display\in-sb-8xx-platforms
>>>>#-198 Command line processed:
>>>>c:\7556af91b641854273d567898caf\i386\update\update.exe
>>>>#I063 Selected driver installs from section [SoftBIOS.Device] in
>>>>"c:\windows\inf\oem4.inf".
>>>>#I320 Class GUID of device remains: {D07AF4AC-3BED-458D-9A68-380F23572661}.
>>>>#I060 Set selected driver.
>>>>#-148 Loading coinstaller modules for "Intel(R) Graphics Platform (SoftBIOS)
>>>>Driver".
>>>>#E360 An unsigned or incorrectly signed file
>>>>"C:\WINDOWS\System32\iAlmCoIn_1_v4.dll" for driver "Intel(R) Graphics
>>>>Platform (SoftBIOS) Driver" will be installed (Policy=Ignore). Error 2: The
>>>>system cannot find the file specified.
>>>>#E144 Loading module "C:\WINDOWS\System32\iAlmCoIn_1_v4.dll" failed. Error
>>>>126: The specified module could not be found.
>>>>
>>>>
>>>[/color][/color][/color]