Call Centre Conversations

**doggymad** · #1 03-20-2008, 01:04 PM

Actual call centre conversations !!!

Customer: 'I've been ringing 0800 2100 for two days and can't get through to enquiries, can you help?'.
Operator: 'Where did you get that number from, sir?'.
Customer: 'It was on the door to the Travel Centre'.
Operator: 'Sir, they are our opening hours'.
-----------------------------------------------------------------------------------------------------------------
Samsung Electronics
Caller: 'Can you give me the telephone number for Jack?'
Operator: 'I'm sorry, sir, I don't understand who you are talking about'.
Caller: 'On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?'
Operator: 'I think you mean the telephone point on the wall'.
----------------------------------------------------------------------
RAC Motoring Services
Caller: 'Does your European Breakdown Policy cover me when I am travelling in Australia?'
Operator: ' Doesn't the product name give you a clue?'
----------------------------------------------------------------------
Caller (enquiring about legal requirements while travelling in France):
'If I register my car in France, do I have to change the steering wheel to the other side of the car?'
----------------------------------------------------------------------
Directory Enquiries
Caller: 'I'd like the number of the Argoed Fish Bar in Cardiffplease'.
Operator: 'I'm sorry, there's no listing. Is the spelling correct?'
Caller: 'Well, it used to be called the Bargoed Fish Bar but the 'B' fell off'.
----------------------------------------------------------------------
Then there was the caller who asked for a knitwear company in Woven.
Operator: 'Woven? Are you sure?'
Caller: 'Yes. That's what it says on the label; Woven in Scotland'.
----------------------------------------------------------------------
On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
'I haven't got a pen, so I'm steaming up the window to write the number on'.

**hybrid** · #2 03-20-2008, 06:44 PM

LOL... Are people really this stupid?

**roxiehart** · #3 04-26-2008, 07:01 AM

lol
i have had a few strange telephone conversations with operators myself...

**marfbum** · #4 04-29-2008, 07:40 AM

use a call blocker

**roxiehart** · #5 04-29-2008, 03:17 PM

good idea but then when you call them you get some funky answers and questions as well

**doggymad** · #6 05-01-2008, 07:11 AM

Shame you can't use a blocker on the horrid music you have to endure sometimes while in a call que

**doggymad** · #7 05-04-2008, 02:47 PM

Tech Support: 'I need you to right-click on the Open Desktop'.
Customer: 'OK'.
Tech Support: 'Did you get a pop-up menu?'.
Customer: 'No'.
Tech Support: 'OK. Right-Click again. Do you see a pop-up menu?'
Customer: 'No'.
Tech Support: 'OK, sir. Can you tell me what you have done up until this point?'.
Customer: 'Sure. You told me to write 'click' and I wrote 'click''.
----------------------------------------------------------------------
Tech Support: 'OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?'
Customer: 'Wow. How can you see my screen from there?'
----------------------------------------------------------------------
Caller: 'I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?'.

**shithappen** · #8 05-10-2008, 11:57 AM

hey...put else some this actions...me and my wife...we LOL...its good to read,but bad to know,that people are so stupido....

**Wowwie** · #9 05-14-2008, 07:53 AM

o I love reading these
great post

**hybrid** · #10 06-01-2008, 07:17 PM

Customer: "You've got to fix my computer. I urgently need to print a document, but the computer won't boot properly."
Tech Support: "What does it say?"
Customer: "Something about an error and non-system disk."
Tech Support: "Look at your machine. Is there a floppy inside?"
Customer: "No, but there's a sticker saying there's an Intel inside."